Refund and Cancellation
Welcome to Uphar Store! We are committed to providing you with an exceptional shopping experience. To understand your rights and responsibilities regarding cancellations and refunds, please carefully review our refund and cancellation policy.
1. Order Cancellations
1.1. Cancellation Period:
Once an order is placed, cancellations cannot be processed. For any inquiries regarding changes, please contact our customer support team at +91 7676613510, providing your order details.
1.2. Exceptions:
Please note that customized or personalized items may not be eligible for cancellation once production has begun.
2. Refunds
2.1. Eligibility:
Refunds will be considered under the following circumstances:
- The product is defective or damaged upon receipt.
- The wrong item was shipped to you.
- Your order is canceled within the specified cancellation period.
2.2. Refund Process:
Once eligibility is confirmed, we will initiate the refund to your original payment method. Please allow a few business days for the refund to be processed and reflected in your account.
2.3. Non-Refundable Items:
Gift cards and downloadable software products are non-refundable.
3. Return and Exchange
3.1. Return Process:
To initiate a return or exchange, please contact our customer support team within 7 days of receiving the product. You may need to provide photographic evidence of any defects or damages.
3.2. Conditions:
For a return or exchange to be processed, the product must be unused, in its original packaging, and in the same condition as when you received it.
3.3. Shipping Costs:
For non-defective items, return shipping costs will be the responsibility of the customer.
4. Contact Us
For any inquiries, concerns, or requests related to our refund and cancellation policy, please reach out to us at +91 7676613510.
By placing an order with Uphar Store, you acknowledge and consent to the terms of this refund and cancellation policy.
Effective Date: 08/10/24
Thank you for choosing Uphar Store!
